We are a family business with several doors: activities in our private Kuoksa Wilderness Park, the Postmaster Hotel and Leima Kitchen & Bar in the centre of Rovaniemi, Aurora Hill Resort on Ollerovaara, and Eight Seasons in Inari. That is lovely for guests, but it also means the most common question we get before a trip is simply: who do I contact about this?
This page is our answer, written by the team that picks up the phone. It lists every contact channel exactly as it appears on our Contact us page, explains which one reaches the right people fastest, and tells you what to have ready when you write to us.
The short answer: for activities and tours, WhatsApp or call +358 40 128 7846 or email booking@staylapland.com. For the Postmaster Hotel and Leima Kitchen & Bar, use +358 40 501 0660 or hotel@staylapland.com. For Aurora Hill Resort, use +358 40 501 0660 or resort@staylapland.com. Our Safari House and dressing room for activities is at Pekankatu 3, 96200 Rovaniemi.
Activities and Kuoksa Wilderness Park: the booking desk
Everything that happens outdoors with us — husky and reindeer tours, snowmobile safaris, Northern Lights evenings, ice fishing, sauna and ice swimming, Santa experiences and the summer programme — is handled by our activities team. You reach them here:
- Phone and WhatsApp: +358 40 128 7846
- Email: booking@staylapland.com
- Safari House / dressing room: Pekankatu 3, 96200 Rovaniemi
The same number also handles our winter clothing rental, so one message can cover both your tour and the warm layers for it. You can browse every tour on our activities in Rovaniemi page and book online at any hour; the team is there for everything the booking calendar cannot answer.
Postmaster Hotel, Leima Kitchen & Bar and Aurora Hill Resort
Our accommodation and restaurant have their own team and their own contact details, so questions about rooms, cabins, breakfast or a table reach the people who manage them directly.
- Postmaster Hotel: Postikatu 1, 96100 Rovaniemi — reception +358 40 501 0660, hotel@staylapland.com
- Leima Kitchen & Bar (inside the Postmaster Hotel): table reservations online, at the hotel reception, by email to hotel@staylapland.com or by phone on +358 40 501 0660
- Aurora Hill Resort (Ollerovaara): +358 40 501 0660, resort@staylapland.com
- Eight Seasons Inari (opening 15.12.2026): sales@staylapland.com, +358 40 501 0660
All three Rovaniemi addresses — the hotel, the resort and the activities — have their own WhatsApp button on our pages, so you can choose the chat that matches your question. If you are staying with us and booking a tour, either team can point you to the other.
Where to find us in Rovaniemi
Our locations page puts it simply. The Safari House at Pekankatu 3 is where you can start an activity if you prefer to come to us, and it is easy to reach by bus or on foot from the city centre.
The Postmaster Hotel at Postikatu 1 sits right by the travel connections: about 50 metres from the bus station and 300 metres from the railway station. Coming from the airport, it is about 11 minutes by local airport bus or taxi. Hotel guests have free parking with no reservation needed, and there are free bicycle racks outside the main entrance.
Aurora Hill Resort is in the quiet surroundings of Ollerovaara, a 10-minute drive from the city centre. The easiest way there is by private car or taxi, and guests have free parking on site.
Pick-up: when you do not need to come to us at all
For most guests the Safari House is optional. As our locations page states, we offer complimentary pick-up and drop-off within a 10 km radius of Rovaniemi city centre for all our tours, and it is included in the price. You book the tour and we collect you.
The product pages ask you to be ready and waiting in your hotel lobby 10 minutes before your scheduled pick-up time. If you are staying further out than 10 km, or you are unsure whether your address is inside the radius, message the activities team before the day — it is much easier to solve by WhatsApp the evening before than at the kerb at 7 in the morning.
One thing to know: we provide hospitality and activities, not travel logistics. As our partnership page says, flights and airport transfers are not provided by StayLapland. For a ride, our taxi booking page uses our partner Menevä.
When to message us rather than use the booking calendar
Online booking is the quickest route for a standard departure. There are a few situations where writing to us first saves everyone time, and our product pages say so explicitly:
- A departure is closed or sold out. Contact us by WhatsApp on +358 40 128 7846 or at booking@staylapland.com and we will try to customise a departure for you.
- You are a larger group. Same channels — we can arrange a departure around your group.
- You would like a private tour. We sell all our tours as private on request; see our private activities.
- You need a guide in another language. Some of our tours list other guiding languages on request with limited availability; the product page tells you to email or WhatsApp us after booking.
- You want to give a tour as a present. Our services are also available as gift cards.
What to include in your message
We answer faster when the first message already holds what we would otherwise have to ask. For an activity question, it helps to send:
- the tour name (or a link to its page) and the date you have in mind
- how many adults and children, and the children’s ages
- where you are staying in Rovaniemi, so we can check the pick-up
- your booking reference, if you have already booked
- anything we should know about mobility or accessibility — each product page lists its accessibility details, and we are happy to talk through the rest
For the hotel or the resort, the arrival and departure dates and the name on the booking are the essentials. Please never send card numbers by WhatsApp or email; payments go through the booking system.
Other things our team can help with
A few services live on their own pages but are still part of the same StayLapland family:
- Luggage storage at the Postmaster Hotel, Postikatu 1 — available without charge for hotel guests and activity customers, which is handy for early arrivals and late departures (luggage storage).
- Winter clothing rental from Lapland Outfit Rental, booked through our site and handled by the activities number.
- Mobile data: we partner with Nomad eSIM for an eSIM for Lapland.
- Meetings and private venues at the Postmaster Hotel — hotel@staylapland.com, +358 40 501 0660 (private events).
If you are a travel professional, content creator or journalist, collaborations are handled only through the application form on our Partner with us page. We receive many requests every day and reply by email to the applicants we choose, so a WhatsApp message will not speed that up.
The contact form and social media
If you prefer not to email, the Contact us page has a form: fill in your contact information and we will get back to you. We are also on Instagram and Facebook, which is where you will see the parks, the dogs and the reindeer between visits — for bookings and changes, though, the phone numbers and emails above are the reliable route.
This winter many of our activities carry the EARLY27 book-early code shown in the banner on our site (husky and reindeer tours are excluded); we explain how it works in our EARLY27 post. For what is running once the dark season starts, see our Northern Lights season 2026–2027 overview.
Frequently asked questions
What is the StayLapland WhatsApp number?
For activities it is +358 40 128 7846. The Postmaster Hotel, Leima Kitchen & Bar and Aurora Hill Resort use +358 40 501 0660.
Which email do I use to book a tour?
Write to booking@staylapland.com. For the Postmaster Hotel use hotel@staylapland.com and for Aurora Hill Resort resort@staylapland.com.
Where is the StayLapland Safari House?
Our Safari House and dressing room for activities is at Pekankatu 3, 96200 Rovaniemi. It is easy to reach by bus or on foot from the city centre.
Do I have to come to the Safari House for my tour?
Not usually. We offer complimentary pick-up and drop-off within a 10 km radius of Rovaniemi city centre for all our tours. If you prefer, you can start your adventure directly at Pekankatu 3.
What if the departure I want is sold out?
Contact us via WhatsApp on +358 40 128 7846 or at booking@staylapland.com. For closed or sold-out departures and larger groups we try to customise a departure for you.
How do I contact StayLapland about a collaboration?
Only through the application form on our Partner with us page. We reply by email to the applicants we choose.