FAQ

You can make a reservation of activity of your choice through the website or direct through our sales manager. By email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

Yes, you can! Simply add the activities you’d like to book to your cart, and proceed with the checkout process for all of them in one go. This allows you to secure all your chosen activities together.

You can leave message in our contact form or contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

To cancel the booking, please contact us through email: booking@staylapland.com. 

Yes, if you need to make any changes to your booking after confirming it, please reach out to us directly. By email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. We’ll be happy to assist you with modifying your reservation as needed.

The reservation is confirmed automatically, after the payment was successful you will receive a confirmation email with activity tickets to email you used while booking. If you haven’t received confirmation email, please contact us. 

We recommend booking at least two months in advance if you are planning your vacation during the high season (December–January). However, booking in advance at any time of the year is advised to secure your preferred activities and ensure availability.

Yes, you can! However, please note that spots are limited, and we require bookings to be made at least 4 hours before the departure time. To ensure availability and secure your preferred activities, we highly recommend booking in advance.

Yes! All our activities are family friendly and adopted to participate with kids. Please note that we require a minimum age of 3 to join activities safely. Since winter conditions in Lapland might be too cold for infants. However, kids of any age are welcome to Northern Lights in Atmospheric Cottage. 

Yes, you can! Some of our activities have participant limitations, such as 16/24/32 people maximum. If you face limitations during booking, please contact us by  booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. We will be happy to help you to accommodate your group!

The recommended minimum age for participation is 3 years old, as winter conditions can be too harsh for infants. 

Please contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. 

All of our activities are beginner friendly and do not require any previous skills. Our guides will make an introduction before activity starts. Please note that snowmobiling driving requires a valid driving license! 

Yes, you can! It is great to secure you spots in advance, especially for such popular activities as husky safaris or snowmobiles tours! The booking system is already open for the winter season! 

No, some activities are seasonal. Winter activities like husky safaris, snowmobile tours, reindeer sleigh rides, northern lights and ice fishing are available only when there is enough snow, typically from late November to early April. Similarly, summer activities such as fishing and midnight sun experiences are offered during the warmer months.

However, some activities are available all year round, including the Korouoma Waterfalls Hike, Ranua Zoo Visit, and Santa Claus Village Tour. Please check specific activity details or contact us for availability during your visit.

We usually do not cancel activities due to weather conditions, as our experiences are designed to operate in various Arctic conditions. However, in cases of extreme weather where safety is a concern, we may need to reschedule or modify the activity. If this happens, we will contact you as soon as possible to discuss alternative options.

The Northern Lights tours are available in darker periods of the year, from October to the end of April. During summer we offer the midnight sun tours, as we have sunlight almost 24 hours a day!

Our main office will contact you about the pick up time and location a day before the activity starts via email or WhatsApp.

We offer a complimentary pick up from any location within 10 kilometres from Rovaniemi city center. Please mention the address you would prefer to be picked up while proceeding with the booking or contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. 

Yes, you can! Please contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846 to update your pick up location.

If you are staying more than 10 kilometers away from our designated pick-up area, you have the following options:

1. Meet at pick-up area – We can arrange a meeting point within our service area for you to join the tour.
2. Request a private transfer – Depending on availability, we may be able to arrange a private transfer for an additional fee.
3. Use your own transportation – If possible, you can drive or take a taxi to the tour starting point – Pekankatu 3, 96200 Rovaniemi.

Please contact us in advance so we can find the best solution for you!

Yes, you can choose any suitable pick-up or drop-off location depending on your plans. 

You can pay for your activities directly on our website using a credit or debit card. If you prefer, we can also provide a payment link for secure online payment. Full payment is required at the time of booking to confirm your reservation.

You can also pay on spot by card or cash if you have made a booking directly with us in our StayLapland office or Hotel Postmaster.

Full payment is required at the time of booking to confirm your reservation. However, for larger group bookings or special requests, please contact us to discuss possible payment arrangements by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

No refunds will be issued for no-shows. Please follow the cancellation policy mentioned on your activity ticket. If you have any further questions, feel free to contact us at booking@staylapland.com.

Refunds are typically processed within 3-5 business days and will be returned to the original payment method used for the booking.

Yes, please follow the cancellation policy mentioned on your activity ticket. 

We regularly have discount offers, please contact us directly by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. 

No, unfortunately you can not apply a discount for already confirmed booking, however we can offer you a special discount for your next booking. Please contact us for more information by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. 

No, unfortunately you can not apply a discount for already confirmed booking, however we can offer you a special discount for your next booking. Please contact us for more information by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846. 

Our meeting point is only 15 minutes by walk or 5 minutes by car from the Hotel Postmaster. But no worries, we do offer a complimentary transfer to all of our activities from the Hotel Postmaster. 

When you book a hotel room on our website it always includes complimentary breakfast. If you would like to include activities to your stay, please contact by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846 to find out about our special deal for our hotel guests. 

Yes, for your comfort you can leave your luggage, charge free in our main office while having fun on one of our activities. 

The snow season in Lapland is typically 5 months, from November to mid April. The best time to visit Lapland for snow-related activities is from December to March, when the snow is most abundant and the winter activities, such as snowmobiling, husky & reindeer safaris, and ice fishing, are at their peak. 

The average degree during January is around -14°C (7°F). Even though sometimes it might get colder, the air is dry in Lapland, which makes it not as cold and more enjoyable for longer stays outside. 

The under layers are essential during winter in Lapland. We recommend wearing thermal base layers, a warm mid-layer (such as fleece or wool), and a windproof and waterproof outer layer. Additionally, we provide warm clothing for all our activities, including overalls, woolen socks, gloves, hats, and warm shoes to ensure your comfort in the Arctic conditions.

No, the Northern Lights are only visible when the sky is dark. The best time to see them is typically between 8 PM and 4 AM during the Northern Lights season.

Northern lights are visible in Lapland for a period of over 8 months, from late August until early April.

Yes, we do offer private tours that could be customized spatially for you and your group. To find out more about private tours please contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

We are always happy to make your special day even more unforgettable. However, please contact us in advance to discuss any special arrangements. While we will do our best to accommodate your request, please note that it may be challenging to arrange surprises during general activities, especially in high season.

For inquiries, please contact us by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

We provide snacks during our activities, as well as lunch during longer period activities. You can check detailed information according to each meal under each of the activities we provide on our website. If you would like to have a private or a customized experience, please let us know by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

Yes, we do have guides speaking: Spanish, French, Portuguese, English, Finnish. Please contact us in advance if you require a guide in a specific language so we can confirm availability by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846.

Yes, it is absolutely possible! Please contact us directly by email: booking@staylapland.com or  WhatsApp by number: +358 40 128 7846 to create a perfect itinerary for your day!

Yes, we do offer discounts for group bookings or travel agencies. Please contact us directly by email: booking@staylapland.com or WhatsApp by number: +358 40 128 7846 to discuss your group’s needs and receive a customized offer.

We often offer special promo codes in our social media, follow us on Instagram @stay_lapland @hotelpostmaster to be first to use the special promo code!

Yes, we do have special offers for returning customers. Please contact us directly by email: booking@staylapland.com or WhatsApp by number: +358 40 128 7846 to discuss your group’s needs and receive a customized offer.

Yes, we do have early-bird discounts. Please contact us directly by email: booking@staylapland.com or WhatsApp by number: +358 40 128 7846 to discuss your group’s needs and receive a customized offer.

Yes, we do offer discounts for booking multiple activities. Please contact us directly by email: booking@staylapland.com or WhatsApp by number: +358 40 128 7846 to discuss your group’s needs and receive a customized offer

Yes, we would love to hear how your experience was with us! You can leave your feedback through GetYourGuide or Viator, if you made your booking through that chanel. Alternatively, you can leave a review on Google as well. We truly appreciate your feedback!

Yes, during our Northern Lights Hunting we do take photos of you with a professional camera. After editing we will send them to you. Please note, it may take 5-7 days during high season to receive your photos.

Yes, we have a small souvenir shop in our main office or hotel’s lobby where you can purchase a little souvenir as a memory of your experience. 

If you leave something behind after your tour, please contact us as soon as possible. We’ll check with our team, and if we find the item, we can arrange for it to be sent back to you.

Taxis are always available outside the airport or through the tax service booths in the airport. Airport Express bus, schedule available online.

After leaving the Railway station, cross the parking lot towards the street, turn right and walk straight for about 5 minutes.

After getting off the bus, cross the parking lot towards the opposite direction of the bus station building and cross the street.

We do not have a shuttle service however, if you need help to arrange a taxi, our reception can assist you.

The best time to visit depends on the experience you’re seeking.

For a snowy landscape, visit between December and mid-March. Snowfall can start as early as late September, but it’s unpredictable and may melt before returning.

For the most festive, Christmas-like atmosphere, December is ideal. However, it’s also the busiest month, so booking activities and restaurants in advance is highly recommended. Some activities sell out months ahead.

For a serene winter setting with minimal crowds and the best chance to enjoy the Arctic silence, visit between early January and late March.

For warm weather, blooming landscapes, water activities, and the midnight sun, plan your trip between mid-May and early August.

For breathtaking autumn colors, known as “ruska,” with endless orange and yellow foliage, visit between September and early November.

We have a service point of StayLapland in our hotel during commercial hours and, outside commercial hours our reception is happy to assist you with reservations. StayLapland available activities can be found at our website.

The Northern Lights are unpredictable due to their dependence on several factors, including solar activity, geomagnetic storms, and local weather conditions. The auroras are caused by solar winds interacting with Earth’s magnetosphere, and while solar cycles and storm forecasts can give some indication, predicting the exact timing, intensity, and location of the lights is still a challenge. Additionally, cloud cover and light pollution can obstruct visibility, making their appearance even more uncertain. Having that said, if the activity is strong enough and the sky is clear, it may be possible to visualize from the hotel location despite the light pollution. To enhance your chances of seeing the Northern Lights, we strongly recommend joining a Northern Lights Hunting activity.

The hotel is located in the city center which is approximately 10km from Santa Claus Village.

You can easily get there by different bus lines (Santa Bus, Line 8 and Airport Express) that you can take from the railway station parking lot, which is located only 5 minutes walk from our hotel.

Our reception opens from 07 am until 22:00 during winter season. We use a smart door code system for check-ins arriving after 22:00.

If you are planning to arrive before our check-in time, please inform us in advance so we can ask our housekeepers to prepare your room as soon as possible. Though we cannot promise it will be ready at your arrival time, we will try our best to accommodate the request.

We use a smart door code system for your convenience. If your estimated arrival time is after 22:00, our reception will reach you by email, SMS or WhatsApp earlier on the same day to provide you with a door code to access the hotel main door and your room.

After 22:00, the hotel entrance door is automatically locked with our smart door system. All room codes also work at the entrance door so our guests can freely enter the hotel at any time despite the opening time of the reception.

If you have any open balance to pay, please come to our reception the previous day before 22:00 to set the bill. Please inform our reception if you are checking out before 7 am a day before.

We have a restaurant available for lunch and dinner during winter season only (01.11 until 31.03). Half board or full board can be arranged during low season for groups.

We offer a delicious continental breakfast with a selection of cold cuts, pastries, warm dishes, fruits and salads. We also offer lactose free, vegetarian and vegan options.

Superior Rooms: you can choose between 2 single beds or one queen size bed. An optional extra bed is available for children up to 12 years old with extra charge.

Deluxe Suite & Deluxe Sauna: you can choose between 2 single beds and one queen size bed. An optional extra bed is available for children or adults with extra charge.

Family Suite: one queen size bed and 2 single beds. An optional extra bed is available for children or adults with extra charge.

The hotel is located in a historical building that is 70 years old from the 1950s. It was the original post office of the city. The hotel, however, is quite new and the building has been entirely renovated leaving some original features to preserve its charm and history. The hotel opened officially in January 2024 and the last part of the renovation was finalized in November 2024.

We do not have a common sauna at the hotel. However, if you wish to have your own private sauna, we have our comfortable and spacious Deluxe Sauna Suites.

We offer luggage storage free of charge for our guests before check-in and after check-out. For outside customers, luggage storage is available for a charge.

The hotel rooms are distributed along the 4 floors of our hotel and we have an elevator available 24/7 right next to the reception.

As of winter 2025/2026, we will have a dedicated area in the hotel for winter clothing set rental that includes: thermal overalls, mittens, woolen socks, winter boots.

We have 1 room of each category available pet-friendly. Pet fee is 30 €/ stay. Please contact the reception hotel@staylapland.com.

In order to guarantee your reservation, we require 100% pre-payment. It is possible to make your reservation on spot and pay at the reception but it will be subject to availability.

Smoking indoors at our facilities is strictly forbidden. There are designated smoking areas outside. Smoking in the room is subject to a penalty fee of 800 EUR.